Auto Insurance – Fraud

Insurance agent fraud
https://www.fraud-magazine.com/article.aspx?id=4294981899

ACFE Fraud Examiners Manual
https://www.acfe.com

Excellent Report
https://s3-us-west-2.amazonaws.com/acfepublic/2018-report-to-the-nations.pdf

Auto insurance glossary
https://www.insurance.com/auto-insurance/glossary.aspx

Lean Methodology

https://www.lean.org/WhatsLean/
The core idea is to maximize customer value while minimizing waste. Simply, lean means creating more value for customers with fewer resources.

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https://www.lean.org/WhatsLean/Principles.cfm

The five-step thought process for guiding the implementation of lean techniques is easy to remember, but not always easy to achieve:

1. Specify value from the standpoint of the end customer by product family.
2. Identify all the steps in the value stream for each product family, eliminating whenever possible those steps that do not create value.
3. Make the value-creating steps occur in tight sequence so the product will flow smoothly toward the customer.
4. As flow is introduced, let customers pull value from the next upstream activity.
5. As value is specified, value streams are identified, wasted steps are removed, and flow and pull are introduced, begin the process again and continue it until a state of perfection is reached in which perfect value is created with no waste.

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