Costly Mistakes by IT Team

Yesterday while reading Technology News…Come across this article

“A secret payment made to Royal Bank of Scotland (RBS) by software supplier CA Technologies has fuelled controversy over the investigation into the IT failure that hit RBS customers in June 2012 and highlights a lack of transparency in an industry critical to the UK economy.”
More at http://www.computerweekly.com/news/2240235306/Should-RBS-and-CA-Technologies-reveal-details-of-secret-payment

Links
http://www.theregister.co.uk/2012/06/26/rbs_natwest_ca_technologies_outsourcing/
2012 RBS Group computer system problems

Impact on Customers

-o-

My Analysis
1. Tough to do extensive testing from developer prospective based on given time lines. If it is mission critical systems, please see point 2.
2. QA should do parallel production for 6 months similar to other Financial Institutions.
i.e Production data is piped to existing and staging, monitor staging for issues before rolling out to production.
3. Failed Disaster Recovery process
4. Failed to speed up recovery process
5. Damage control is not effective
6. Need to take care of hackers, who is trying to cheat customers
7. Should pay penalty to customers for their sufferings. Next time update agreements accordingly and educate customers on the risk of using computers. (This is too much, but tough to pay to all at the same time.)
8. Media management / public relations is not well managed.
9. This issue is specific to environment and other software customers are not involved.