ITIL, formerly known as the Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) ..Read more
This is the best framework useful for Service Management. It is applicable in our day to day lives. In one way all organizations are service organizations. Providing service is key to survival of business. Best way to see the benefits of ITIL is attend ITIL Foundation course or go through respective books. Knowingly or unknowingly businesses are following ITIL. If they can practice ITIL Prescription, it helps all stakeholders.
ITIL Phases or Life Cycle
principle of continuous improvement
This is applicable in day to day life including business.
ITIL Deming Wheel