Information Technology Infrastructure Library (ITIL)

ITIL, formerly known as the Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) ..Read more

This is the best framework useful for Service Management. It is applicable in our day to day lives. In one way all organizations are service organizations. Providing service is key to survival of business. Best way to see the benefits of ITIL is attend ITIL Foundation course or go through respective books. Knowingly or unknowingly businesses are following ITIL. If they can practice ITIL Prescription, it helps all stakeholders.

ITIL Phases or Life Cycle
itil_life_cycle
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ITIL Processes

principle of continuous improvement
CSI-Approach
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This is applicable in day to day life including business.

ITIL Deming Wheel
itil_deming_wheel

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ITIL Foundation Exam Prep Flash Cards

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